Bkbet Privacy Policy

1 Introduction

Bkbet (https://bkbet.onl) is a trusted online betting and gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how bkbet collects, uses, stores, and protects your personal information.

By visiting our website, creating an account, placing bets, or using any of our services, you agree to this Privacy Policy. If you disagree with any part of it, please refrain from using our services and contact our support team.

This Policy may be updated periodically. The "Last Updated" date at the top of the page will reflect the most recent changes. We recommend reviewing this Policy regularly to stay informed.

2 What Information We Collect

Bkbet may collect the following types of information from you:

3 How Your Information Is Used

Bkbet uses your information for the following purposes:

• Account management: For registration, login, and identity verification.
• Financial transactions: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To assist with your questions, complaints, and issue resolution.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To detect unusual betting patterns and intervene where necessary.
• Service improvement: To analyze your usage experience and improve the platform.
• Marketing: To keep you informed about relevant offers and promotions, subject to your consent.
• Legal obligations: To provide required information to regulatory authorities.

4 Data Sharing & Disclosure

Bkbet does not sell your data to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket and other authorized payment gateways, used solely to process transactions.
• KYC service provider: With approved service providers for identity and age verification.
• Legal authorities: Upon a valid court order or official government request.
• Fraud Prevention: Limited data sharing with industry-recognized organizations for fraud prevention.
• Business transfers: In the event of a merger or acquisition, the terms of this policy will continue to apply.

All third-party partners are required to comply with our data protection standards. We ensure through contractual agreements that your information is not used for any other purpose.

5 Cookie Policy

Bkbet's website uses cookies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve site performance. You can disable these at any time.
• Marketing Cookies: To serve relevant advertisements. Active only with your consent.

6 Data Retention Period

How long bkbet retains your data depends on the type of information and the purpose for which it was collected:

• Account information: For the duration the account is active and for a minimum of 5 years after closure.
• Financial transactions: A minimum of 7 years as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Communication records: Customer support conversations for up to 3 years.
• Gaming Activity Log: 3 years for responsible gaming monitoring.

Once the retention period expires, your data will be securely deleted or anonymized. If data must be kept longer for legal reasons, you will be informed.

7 Your Rights

As a bkbet user, you have the following rights regarding your data:

8 Protection of Minors

Bkbet's services are for users aged 18 and above only. We do not knowingly collect or store data from minors. Age is verified at registration, and additional identity documents may be requested in cases of suspected underage use.

If we become aware that personal data has been inadvertently collected from a minor, it will be deleted immediately and the associated account will be closed. If you believe your child's information is held with us, please contact us right away.

9 Security Measures

To keep your data secure, bkbet applies multiple layers of protection:

• SSL/TLS encryption: All data exchanged between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): Two-factor authentication available for added account security.
• Firewall Protection: Advanced firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Staff Training: All staff receive regular training on data protection practices.
• Data Minimization: No data beyond what is strictly necessary is collected or retained.

10 Policy Updates

Bkbet may update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will reflect the change.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of our services after any changes have taken effect will be considered acceptance of the updated policy.
• For major changes, a minimum of 30 days' notice will be given before they take effect.

11 Contact us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team:

• Email: [email protected]
• Support page: View our FAQ
• Response Time: Typically within 24–48 hours on business days.

We take all privacy-related complaints seriously and work to resolve them promptly. If you are not satisfied with our decision, you may escalate your complaint to the relevant regulatory authority.